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payment-refund-policy

Payment & Refund Policy​

I. Payment​

  • Since our apps are using the Shopify Payment system, we have to follow all of their policies. Please refer to Shopify's policies for more details.
  • If you experience any issues with your charging or payment procedure, please contact the Shopify Support team as soon as possible. Also, kindly notify us via email at [email protected].
  • For concerns regarding upgrading or downgrading during the billing period, note that you will never be double charged. Please refer to the relevant guidance from the Shopify Help Center.

II. Refund​

Please keep in mind that you have agreed to our Terms of Service once you approve the Shopify charge. All charges made on Fiidom products cannot be canceled.

Conditions to Apply for a Refund​

To be eligible for a refund:

  • You should contact us via email and clearly describe your issue.
  • The scope of work is based on the General Support Policy. All processes must follow the Support Policy in order to receive final confirmation from both parties.
  • During the support process, you must understand and comply with all standards and abuse rules outlined in the Support Policy.
  • Our support team confirms that they are unable to resolve the issue.
  • Any reported bugs must fall within the defined scope of work described in the Support Policy.

Refunds Are Rejected Under These Circumstances​

Refund requests will not be approved if:

  • You changed your mind about the purchase.
  • You decided not to use the product anymore.
  • You determined that the product does not suit your needs after the free trial period.
  • Your descriptions are considered out of scope according to the Support Policy.
  • You did not contact the support team for assistance.
  • You cannot provide proof or screenshots of broken or missing features.
  • You cannot provide proof or screenshots related to reported bugs.
  • You do not want to share a staff account or collaborator account for troubleshooting purposes.
  • You repeatedly install and uninstall our products and then request a refund.
  • You repeatedly submit the same content and negotiate for a full or partial refund.
  • Your behavior indicates an intention to threaten Fiidom.
  • Your behavior threatens the Support Team.
  • You claim that you installed the wrong product and want a refund. Please review your order carefully before making payment.
  • Usage-based charges and top-up balances are not refundable. These charges vary depending on how much you use the app.

If you have any further concerns, please contact us at [email protected].