Fix failed AliExpress orders due to lack of required information
According to AliExpress rules, \customer details must include both a phone number and province\. If either is missing, you will fail to place those orders to your suppliers. However, the Province field does not exist in certain countries, or customers may also leave the phone number blank at checkout, causing these required fields to be missing.
Meet order requirements for specific countries
According to the supplier regulations or customs clearance rules, orders from your customers must follow special requirements when they are shipped to some specific countries; otherwise, those orders cannot be placed with your suppliers.
Order Failure Reasons and Solutions
If you have failed orders, you can check below to learn why you fail to place the orders and how to solve your order issues.
Order status not changing on Fiidom AI Dropship
Fiidom AI Dropship will automatically synchronize all the order statuses and information between Fiidom and AliExpress. However, some of the synchronizations between the three platforms are not instantaneous.
Orders not appearing on AliExpress
If you place orders to AliExpress but they are not appearing in your linked AliExpress account, it may be coming from different reasons.
Why can't I see the products that I have pushed to my store in Shopify?
Your products are not visible on your Shopify store because they are likely selected as Draft status, hidden from the "Online Store" sales channel, when you push product to the store from Fiidom AI Dropship.
Why can’t I select a shipping method
There are some situations where you can't select a shipping method.