Order Failure Reasons and Solutions

If you have failed orders, you can check below to learn why you fail to place the orders and how to solve your order issues.

#	Reasons	Solutions	Notes
1	The supplier changed the product SKUs or SKU information.	Remap the product or match the order with updated variants of the current product URL.
2	The product is unavailable on AliExpress.	Remap the product or match the order with a new product URL.
3	The product is out of stock.	Remap the product or match the order with a new product URL.
4	The product can't be shipped to the destination country.	Remap the product or match the order with a new product URL.
5	The product can't be shipped to the selected region due to weight/size issues.	Edit the shipping method.
7	The product is under certain restrictions from purchasing on AliExpress.	Get in touch with your AliExpress supplier for detailed information.	Login to AliExpress and get in touch with your AliExpress supplier to solve the problem and reorder it.
8	Your link to AliExpress has expired. (AliExpress clears the database of the account on its whitelist every 3 or 4 months to get rid of inactive users.)	Re-link your Fiidom account to AliExpress.	Click Link to AliExpress, and everything will be back to normal.
9	Incorrect or missing Customer Detail.	Correct the customer contact information according to requirements for specific countries.	Check the list to learn which countries you should meet the order requirements for due to AliExpress regulations or customs clearance rules.
10	If the order total cost of AliExpress fully-managed items exceeds 20 CAD, your supplier will be unable to fulfill the order.	Either split the order or change your current supplier.	- Split the order: Place part of the order and roll back the other part of the order to place it. - Change the order supplier: Edit the product mapping for orders.

Should you need any further information, please do not hesitate to contact us directly at [email protected]